Return & Refund Policy

Effective Date: March 2026

1. General Policy

Sikhara does not accept returns or exchanges on any orders. We request all customers to carefully check product details, size guides, and descriptions before placing an order. For any pre-purchase queries, please contact our support team.

2. Damaged Product — Exception

We accept complaints only in the case of a damaged product received. To be eligible, the following conditions must be strictly met:

2.1 Same-Day Reporting
The damage must be reported to us on the same day of delivery. Complaints raised after the delivery date will not be entertained under any circumstances, regardless of the reason for delay.

2.2 Mandatory Proof Required
Your complaint must include all of the following:

  • An unboxing video recorded continuously from the moment the package is opened, without cuts or edits

  • Clear photographs of the damaged product from multiple angles

  • A photograph of the outer packaging as received

Complaints submitted without complete proof will not be processed.

3. How to Raise a Complaint

Contact us on the same day of delivery via:

  • 📧 Email: support@sikhara.in

  • 📱 WhatsApp: 9000661850

  • Please include your Order ID, full name, delivery address, and all supporting proof in your message.

4. Resolution

Upon review and approval of a valid complaint, Sikhara will offer one of the following at its sole discretion:

  • Replacement of the same product

  • Store credit equivalent to the order value

Cash refunds are not applicable.

5. Custom Orders

All custom-stitched orders are non-returnable and non-refundable under all circumstances, except in the case of a damaged product as outlined in Section 2 above.

6. Recommendation

We strongly recommend customers record an unboxing video upon receiving every Sikhara order to safeguard their purchase.

For any policy-related queries, write to us at support@sikhara.in